Delivery Information

Thank you for choosing Kidzworld.ae for your kid’s toy needs. We strive to provide a seamless online shopping experience and ensure that your baby’s toys are delivered to your doorstep in a timely and efficient manner. Here is some important information about our delivery process:

1. Shipping Options: We offer various shipping options to accommodate your needs. During the checkout process, you can select the shipping method that suits you best. Our available options may include standard shipping, express shipping, and same-day delivery (subject to availability).
2. Delivery Timeframe: The delivery timeframe for your baby’s toy products will depend on the shipping method you choose and your location. Typically, our estimated delivery times are as follows:
   • Standard shipping: 5-7 business days
   • Express shipping: 2-3 business days
   • Same-day delivery: Same day delivery is available if order placed before 12pm and depends upon product availability.
3. Order Processing Time: Once you place your order, our team will work diligently to process it promptly. Order processing time generally takes 1-2 business days. Please note that this timeframe does not include weekends or public holidays.
4. Tracking Your Order: As soon as your products are shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your delivery on our website or the carrier’s tracking portal.
5. Shipping Costs: Shipping costs may vary depending on the size, weight, and destination of your order. The exact shipping charges will be calculated and displayed during the checkout process, allowing you to review them before completing your purchase.
6. International Shipping: We understand that our customers come from different parts of the world. While we primarily serve United Arab Emirates we also offer international shipping to select countries. However, please note that international shipping may have longer delivery times and additional customs or import duties, which will be the responsibility of the customer.
7. Shipping Partners: We collaborate with reputable shipping partners to ensure reliable and secure delivery of your baby’s toy products. Our partners are experienced in handling delicate items and are committed to providing a positive delivery experience.
8. Order Updates and Notifications: We will keep you informed about the progress of your order via email or SMS. You will receive notifications when your order is confirmed, shipped, and out for delivery. In case of any delays or issues, our customer support team will reach out to you promptly.
9. Delivery Address and Instructions: During the checkout process, please ensure that you provide an accurate and complete delivery address for your baby’s toy products. If you have any specific instructions for the delivery personnel, such as gate codes or special access details, please include them in the designated field during checkout.
10. Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns regarding your delivery. If you encounter any issues or need further assistance, please reach out to our support team via email, phone, or live chat. We are here to help!

We hope this delivery information provides clarity on how we handle shipping and delivery for your baby’s toy products. We appreciate your trust in Kidzworld.ae, and we look forward to serving you and your little one.

Happy shopping!